1. Right to Delete Your Account
You have the right to request the deletion of your MediAid account and associated personal data at any time. This policy outlines the process and implications of account deletion.
2. How to Request Account Deletion
To delete your account, you can:
- Use the "Delete Account" option in your app settings
- Send an email to support@fealtytechnologies.com with the subject "Account Deletion Request"
- Call us at +91 6265915578 during business hours
- Visit our office at 211, Jawahar Nagar Rd, near DMART, Rajendra Nagar, Indore, Madhya Pradesh 452012, India
3. Information Required for Deletion
To process your deletion request, we may need to verify your identity by requesting:
- Your registered email address
- Your phone number
- Government-issued ID (for security purposes)
- Confirmation of your deletion request
Important Notice
Account deletion is permanent and cannot be undone. Once your account is deleted, you will lose access to all your medical records, appointment history, and other data stored in our system.
4. What Gets Deleted
When you delete your account, we will permanently remove:
- Your personal profile information
- Medical records and health data
- Appointment history
- Medication reminders and tracking data
- Communication history with healthcare providers
- Account preferences and settings
- Login credentials and authentication data
5. What May Be Retained
Due to legal and regulatory requirements, we may retain certain information for a limited period:
- Medical records required by healthcare regulations (typically 7 years)
- Billing and payment information for accounting purposes
- Data required for legal compliance or dispute resolution
- Anonymized usage data for service improvement
6. Processing Time
Account deletion requests are typically processed within:
- Immediate: Account access is disabled within 24 hours
- Complete deletion: All personal data is permanently removed within 30 days
- Legal retention: Required data is retained only as mandated by law
7. Impact on Healthcare Services
Deleting your account will:
- Terminate all active healthcare services
- Cancel any scheduled appointments
- Stop medication reminders
- End communication with healthcare providers
- Remove access to emergency medical information
8. Alternative Options
Before deleting your account, consider these alternatives:
- Account Deactivation: Temporarily disable your account while keeping data
- Data Export: Download your medical records before deletion
Privacy Settings: Adjust privacy controls to limit data sharing
- Contact Support: Discuss concerns with our support team
9. Data Export Before Deletion
You can request a copy of your data before account deletion:
- Medical records in PDF format
- Appointment history
- Medication lists
- Health tracking data
Data export requests are processed within 7 business days.
10. Recreating Your Account
After account deletion, you can create a new account, but:
- Previous data cannot be recovered
- You'll need to re-enter all information
- Medical history will need to be re-established
- Previous healthcare provider connections will be lost
11. Contact Information
For questions about account deletion or this policy, contact us:
- Email: support@fealtytechnologies.com
- Phone: +91 6265915578
- Address: 211, Jawahar Nagar Rd, near DMART, Rajendra Nagar, Indore, Madhya Pradesh 452012, India
- Business Hours: Monday to Friday, 9:00 AM to 6:00 PM IST